Shipping & Returns

RETURNS: 

As many of the Items from our shop are made to order and exclusive, your purchase is FINAL SALE.

However, incase there is a defect and/or mistake on our part, please email info.nicolemercedes@gmail.com with the issue within 14 days. Once the 14 days have passed, we cannot the return.  Items sent back to us without first sending a request will not be accepted.

*Customer is responsible for return shipping, Nicole Mercédes Jewelry does not provide return labels. We recommend mailing your return using a carrier that offers tracking services so you know when the return has been delivered.

We kindly ask you to package the item with care in the original form it was sent.

Any item purchased using a discount code higher than 15% is non-refundable (including all items marked as Final Sale)

Nicole Mercédes Jewelry reserves the right to reject any return that is not within the 14-day window, being that it is defective due to our end and have been previously notified about any issues with the product via email.

EXCHANGES: Since our items made to order and tend to sell out fairly quickly, we do not offer exchanges.

SHIPPING: 

All pieces are handcrafted to order and shipped from the United States. Please allow 3-5 business days for production and 2-4 days for your package to arrive. This time frame may increase during sales. *Please Note: Selecting an upgraded shipping option will not decrease the time it takes to process orders, it only speeds up shipping time it takes to receive your order.

We process and ship out orders Monday - Friday and are closed on Sundays, and National Holidays. 

Once your order has been shipped and tracking information has been provided. Nicole Mercedes Jewelry reserves the right to not be responsible for any lost or stolen packages.

If this occurs you have the option of filing a claim through USPS: https://www.usps.com/help/claims.htm  or with your local police department. 

INTERNATIONAL ORDERS:

Shipping cost for your order is calculated at checkout. 
*Please note Nicole Mercédes Jewelry is not responsible for shipping deliveries/delays due to customs or transfers from USPS to the local carries in your country, and delays once the package is in USPS hands.
Nicole Mercédes Jewelry is not responsible for any taxes or customs fees your order may incur when receiving an international package.